Freedom of Information (UK) Act 2000

J Haynes Optician Publication Scheme

Introduction

This publication scheme is a complete guide to the information routinely made available to the public by J Haynes Optician. It is a description of the information about our NHS services which we make publicly available. It will be reviewed regularly and we will monitor its effectiveness.

How much does it cost?

The publications are free unless otherwise indicated. Where information is provided at a cost, the charges will be calculated as set out in Class 7 below.

How is the information made available?

The information in each class is available on this website or as a printed document from:
Group Company Secretary
Zahra Eyecare Ltd, trading as J Haynes Optician,
35 High Street, Loughborough, Leicestershire, LE11 2PZ

Your rights to information

The Freedom of Information Act 2000 provides members of the public with access to recorded information held by public authorities. This publication scheme covers information relating to the NHS services we provide.

You may request information about the NHS services provided by J Haynes Optician, subject to the exemptions contained in the Freedom of Information Act 2000.
Requests should clearly describe the information required and include contact details so that we can respond.
Requests for your own clinical records or other personal information are handled under data protection law rather than the Freedom of Information Act.

Feedback

If you have any comments about the operation of this publication scheme or how your request for information under it has been dealt with, please contact:
Group Company Secretary
Zahra Eyecare Ltd, trading as J Haynes Optician
35 High Street, Loughborough, Leicestershire, LE11 2PZ

Classes of Information

All NHS information at J Haynes Optician is held, retained and/or destroyed in accordance with applicable NHS guidance. Our commitment to publish information excludes any information which can be withheld under the exemptions set out in the Freedom of Information Act 2000.
Where individual classes are subject to exemptions, the main reasons include the protection of commercial interests and personal information under the UK GDPR and Data Protection Act 2018.

Who We Are

J Haynes Optician aims to provide excellent value while satisfying personal eyecare needs affordably, simply, clearly and consistently.
Zahra Eyecare Ltd company registration number: 12927169.
GOC number: CO-33453.
Details of all opticians and optometrists employed by J Haynes Optician can be found in store. Please contact J Haynes Optician directly to obtain this information.
Alternatively, details of UK-registered optical professionals and businesses can be obtained from the General Optical Council. Visit the
General Optical Council website or telephone 020 7580 3898.

Our Services

If you are eligible for a free NHS sight test you can visit J Haynes Optician for your free test. J Haynes Optician will also accept NHS vouchers against purchases of glasses and/or contact lenses.
For current information about eligibility for NHS-funded sight tests and optical vouchers, visit the official NHS guidance.
If you would like to make an appointment, please contact J Haynes Optician. Our contact details and opening times can be found on this website.

Financial and Funding Information

J Haynes Optician currently receives £24.13 for each NHS sight test performed in England. This amount may change over time in line with NHS funding arrangements. Sight-test fees differ in Northern Ireland, Scotland and Wales.
J Haynes Optician can inform you of the current cost of an eye test for those who do not qualify for NHS assistance.
If you would like further information about the value of NHS vouchers accepted by J Haynes Optician and NHS charges please visit:
NHS eye-test and optical-voucher guidance for England.

Publications and Public Information

Information in relation to your eye test, the NHS, and family eyecare can be found on this website.

Complaints

A copy of our complaints procedure can be obtained from J Haynes Optician. If you have a complaint, we recommend that you first contact the store director.

Our Policies and Procedures

Details of our Health and Safety policy can be obtained from J Haynes Optician.

This Publication Scheme

Any changes to the publication scheme and any proposed changes or additions to publications already available will be published in this Class.

Cost of Information

For the most part, you will only be charged for printed copies of information required. Some information is available free, but for others there may be a charge.
The charges will vary according to how the information is made available. The charges are as follows:

Information accessed via this website or provided by email is free of charge except for charges made by your internet service provider.
Requests for single printed copies are free of charge.
Requests for multiple printed copies or archived copies will attract a charge to cover incidental costs such as photocopying and postage.

These charges will be reviewed regularly.

Useful Resources

Copyright

© Copyright Zahra Eyecare Ltd. All rights reserved.

Copyright in the whole and every part of this publication scheme belongs to Zahra Eyecare Ltd.

Copyright in the whole and every part of the material available through this website belongs to Zahra Eyecare Ltd.

Copyright in the whole and every part of the material available from J Haynes Optician belongs to Zahra Eyecare Ltd.

Material available through third party links is the copyright of the relevant owner.

Any material belonging to Zahra Eyecare Ltd or J Haynes Optician may not be used, sold, transferred, copied, adapted, or reproduced in whole or in part in any manner or form or in or on any media by any person without the prior written consent of the relevant owner.

Permission to use material owned by third parties should be requested from the relevant owner.

Warning: Any an unauthorised act in relation to this confidential copyright work may result in both a civil claim for damages and criminal prosecution.