Privacy Policy

Please read our Privacy Policy carefully as this sets out how and why we collect personal information. By providing us with personal information, you consent to the processing and transferring of personal information as set out in this Privacy Policy.

The data controller is Zahra Eyecare Ltd, trading as J Haynes Optician. Company registration number: 12927169. GOC number: CO-33453.

Practice address: 35 High Street, Loughborough, Leicestershire, LE11 2PZ

1 - General Provisions

Zahra Eyecare Ltd (“we”, “us” or “our”) respects the personal privacy of all users of this website and all customers of J Haynes Optician. We take all of our obligations for processing personal information very seriously. We may use the information you provide and other information we hold about you for the purposes set out below.
This Privacy Policy applies to any use of this website and to communications you have with J Haynes Optician.

2 - Supply of Personal Information

To process your order we will ask you for personal information at the time you register as a customer (which you are required to provide before you place your first order). We may also collect personal information for J Haynes Optician competitions for which entries are accepted online. We may also ask you for your personal information when you request information from us, submit any comments to us or if you report a problem with the Website.

We may collect and process the following information about you:

Your name
Date of Birth
Contact telephone numbers (including mobile)
Email and postal address
Details of any prescription supplied by your healthcare professional
Information filled in on forms on the Website
Details of visits and transactions on the Website

3 - Our Use of Your Personal Information

Your personal information will only be used for the purposes of processing your order, entering a J Haynes Optician competition, providing you with information on products or services that you request from us or which we feel may interest you (where you have consented to be contacted for such purposes) or as stated in this Privacy Statement and or at the point of collection of the data.

By ordering through the Website you are required to register for online ordering and to accept the Terms and Conditions of Purchase. Please read the Terms and Conditions of Purchase carefully. You expressly consent to the Group:

Processing data relating to your credit/debit card and order details to enable the fulfilment of your order
Processing your personal information so that the Group can inform you about new healthcare related products and services available from the Group
Processing your personal information to enhance the services and goods the Group makes available to its customers
Processing your personal data to conduct research about your health and shopping habits
Transferring personal data to offices located in Guernsey and the United Kingdom for the purposes of processing by the Group (Guernsey has Data Protection laws which are largely the same as the UK)
Using cookies and traffic data as per Clause 4 below

If you do not register as a customer but wish to email J Haynes Optician through the Website ([email protected]) you will be providing us with personal information about yourself, including your email address, name and contact details. This may include medical information. You may also be required to supply personal information (but not medical information) through the Website for entering a J Haynes Optician competition. We will only use such information for the purposes of providing a reply, reviewing any feedback or improving the Website. Such processing may include the purposes set out in Clause 5 of this Privacy Policy.

If you are simply browsing our Website we will not collect any personal information which will identify you however, we will collect information using cookies and/or traffic data which uses IP addresses or other numeric identifiers which analyse navigation and use of the Website.

Personal information collected will be retained by the Group for as long as is reasonably necessary (or as defined under applicable healthcare laws and regulations) to provide products and services (including after sales service) to you

4. General Data Protection Regulation (GDPR) Compliance

We are committed to ensuring that your personal data is handled in accordance with the rights and obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This includes ensuring transparency in how we collect, use, store, and share your information.

Under the GDPR, you have the right to:

Be informed about how your personal data is being used.
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (also known as the "right to be forgotten") where applicable.
Restrict the processing of your data in certain circumstances.
Object to the processing of your data for marketing or profiling purposes.
Request data portability, allowing you to obtain and reuse your personal data for your own purposes across different services.
Withdraw your consent at any time, where processing is based on consent.

We ensure appropriate technical and organisational measures are in place to protect your data, and any third parties processing data on our behalf are contractually obligated to handle it with the same level of protection.

5 - Cookies and Traffic Data

J Haynes Optician uses cookies in a number of ways to improve the operation of our website and make the use of it much smoother.

6 - Disclosure to Third Parties

We will not pass your personal information to anyone outside of the Group, without your prior consent, except the following:

Health authorities including NHS or national equivalent bodies
Third party service providers for the purpose of fulfilling your order
In the event that the Group sells or buys any business or assets, in which case we may disclose your personal information to the prospective buyer or seller
Any agents or subcontractors that process data on our behalf
Where we are otherwise legally required to do so (for example to the Inland Revenue, Benefits Agency, any court of competent jurisdiction or any law enforcement agency with statutory authority)

7 - Updating, Accessing or Removing Personal Information

You can amend or remove your personal details either by signing in to Your Account (if you are a registered online customer) or notifying [email protected]. You are entitled at law to request us whether we hold any of your personal information and, if so, to request a copy of it. If you wish to exercise your data subject access rights, please contact us with sufficient information to verify your identity and the personal information you require.

8 - Marketing Material

We may use your personal information to contact you in relation to healthcare related products and services we offer. To ensure you continue to receive excellent healthcare, J Haynes Optician may send you non-marketing material such as appointment reminders and notices to remind you of the expiration of your current prescription.

You can opt out of receiving any email marketing material by removing your consent at any time either by signing in to Your Account or notifying [email protected]. Having opted in to receive email marketing material you will always be provided with an opportunity to opt out on each such communication.

9 - Disclaimer

We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Any transmission is at your own risk. In the event that there is an interception of your personal information or unauthorised access or use of our database, we will not be liable or responsible for any resulting misuse of your personal information.
We have no control over the contents of third party sites or resources which are linked to the Website and we accept no responsibility or liability for them or the privacy practices they use or for any loss or damage that may arise from your use of such websites or resources.

10 - Updating Our Privacy Statement

We may update this Privacy Statement from time to time in our sole discretion and, in such event, we will post a clear message on our Website. By continuing to use the Website after we post notification of any such changes, you accept and agree to this Privacy Statement as modified.

Contacting Us

Please email questions, concerns or comments you have about this Privacy Statement and the way we process personal information, or contact us at:
Phone: 01509 260023
Email: [email protected]

Last updated: 1 June 2025